Projects tagged with "support automation"
2 projects found
SuccessCX
SuccessCX is a customer experience consultancy and Zendesk Premier Partner trusted by more than 300 organisations across Australia and APAC. We help teams improve service quality by optimizing platform setup, streamlining support workflows, automating, using AI agents, building knowledge bases, and designing customer journeys. Our work covers Zendesk implementation and remediation, support optimisation, self-service strategy, contact centre improvement, and full CX programs. We partner with SaaS, e-commerce, healthcare, financial services, legal, and other service-driven industries. Our focus is simple: give organisations a clear CX strategy, speed up response times, reduce ticket volume, and lift customer satisfaction while lowering support costs.
BizSage
BizSage is a company‑trained AI chatbot for small and growing teams. It learns from your website and files, answers in your brand voice, and says "I don't know" when it's not confident—so customers and staff get trustworthy help. Setup takes minutes: add websites and files (2 min), teach tone and sample Q&A (2 min), then publish anywhere—share a link, embed on your site, or run it on your own subdomain (1 min). BizSage keeps answers fresh with scheduled auto‑refresh (daily/weekly/monthly). Pay per company and invite unlimited users. From Starter to Scale plans, you get a private Company Brain, scoped agents, unbranded embeds (Team+), and optional analytics and a dedicated success manager at Scale. Use BizSage to deflect repetitive questions, power on‑site sales and support, and give your team instant access to consistent, on‑brand knowledge.